Chapter 10 ESG PERFORMANCE AND IMPACT MEASUREMENT IN THE BANKING INDUSTRY
Irma Malafronte, John Pereira
Abstract: All organisations have a significant influence on the society, from the way they treat employees to the way they serve their customers, but financial institutions have influence that goes much further. As providers of financial capital, they can direct funds into organisations that benefit society as well as influence others to change and create more sustainable business models. Measuring and reporting impact has a crucial role on reputation and credibility and are reflected in the financial returns. Social and environmental impacts are also materializing on banks’ balance sheets, and it is anticipated that there will be increasing ...
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