Chapter 11 Measuring, Managing, and Communicating Impact: The Case of ABN Amro

Irma Malafronte, Alexander Carp, Andre Jakobs

Abstract: This chapter describes the experience of ABN AMRO in the field of sustainability and impact reporting. ABN AMRO is one of the leading banks in the Netherlands; with nearly 20,000 employees, it provides banking services to retail, private and business clients. The bank is recognized for its commitment to sustainability; among others, it supports the goal of limiting global warming to 1.5 degrees Celsius, aims to increase the volume of its sustainability assets to more than a third of the total in 2024, and considers sustainability as a crucial aspect to attract talents. Through a review of ABN AMRO’s impact ...

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