Principles of Improvement
Fundamental to the success of any improvement effort is the understanding that improvement requires that change occur. Unfortunately, not all changes result in improvement. It is this focus on change and an understanding of basic principles of improvement that leads to efficient and effective improvement efforts. In this chapter, we explore these two basic areas:
• What is a change? More specifically, what is a change that will result in improvement?
• What are the fundamental principles of improvement?
What is a change that results in improvement? Is fixing a burnt-out light bulb a change? Is fixing a flat tire a change? Yes, of course these are changes, but they are not the type of change that leads to improvement ...