Case Study 1: Improving the Morning Meeting

The owner of a construction company was frustrated by the recent difficulties experienced by managers and site supervisors at their daily morning meeting. For the last three years, this meeting had played a central role in making the business successful. All managers and key personnel attended the meeting in the warehouse next to the offices so that the work of the company would be coordinated. The department managers took turns furnishing breakfast at the meetings. It was this opportunity for everyone to experience and deal with the whole system that had made the company successful. Any issues and problems that needed to be addressed were surfaced and dealt with at the meeting. Also discussed at ...

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