Developing Improvement Capability in the Workforce
Reflecting on the joy in learning and contributing that Jim witnessed from the early improvement efforts, he was most interested in ensuring that the leaders in the organization at all levels had access to proper development. One of his friends, Orville Joseph, a CEO and owner of his own company, counseled Jim to ensure that his people learn the science of improvement. Orville was emphatic that once they understood and were able to apply the science of improvement the effort to improve would become sustainable. Jim still had questions: Who should be developed? What methods for development are effective? What skills and personality attributes should the leaders of improvement possess?