Reactive Versus Fundamental Change

The noun change is defined as the process or result of making or becoming different. For example, making your facial expression different is a change. But “different” is not the same as “an improvement.” Developing a change that is an improvement from the viewpoint of the customer is not always easy. It invariably requires that a fundamental alteration or modification be made to the system of interest. The change need not be expensive or time-consuming; it just needs to involve design or redesign of the process, product, or service.
There is an important connection between appreciation of a system and ideas for change. In developing changes, it is useful to distinguish between changes that are needed to ...

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