How Is This Book Different?
Some practical, pragmatic approaches to the improvement of quality and productivity that rely heavily on the elements of knowledge in Deming’s framework have been developed in Japanese and U.S. industries and in other countries throughout the world. Kauro Ishikawa, Joseph Juran, and Deming have been instrumental in documenting these approaches since the 1950s.
For an organization to be successful at improvement, it needs the will to improve, ideas for improvement, and the skills to execute the changes. This book focuses on the development of ideas for improvement and the skills and methods to execute change. Although our experience has shown that the act of making changes that result in improvement can also build ...
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