Development of Other Capabilities
People involved in improvement need access to data and information that enables them to create and bring knowledge to bear on circumstances in their work situations. In this section we discuss:
• Database and data analysis capabilities needed
• Capabilities to integrate knowledge into the system
Database and Data Analysis Capabilities
Throughout the book, we have emphasized the collection and analysis of data for learning about processes, developing changes, and knowing whether a change is an improvement. In local improvement work, the necessary data can often by gathered in the course of daily work by using simple check sheets or hand-drawn charts.
However, as the scope of improvement grows from processes ...