Methods for Developing Fundamental Change
The remainder of this chapter describes five approaches for developing fundamental changes:
1. Logical thinking about the current system
2. Benchmarking or learning from others
3. Using technology
4. Creative thinking
5. Using change concepts
Logical Thinking About the Current System
Sometimes it just takes a little time to develop good ideas for change by reflecting on the system of interest (perhaps with the use of a flow diagram, as described in Appendix B, or a video or other pictures) and using already-existing knowledge of the subject matter. Talking about or documenting how a process is currently performed or how a product works or is used might be sufficient to identify ideas for change. ...
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