Implementing Changes to Achieve and Maintain Improvement

Dave picked up the receiver of his ringing telephone. It was Gertrude. “Dave, the ink from the new package is flaking off the plastic wrap.” Dave thanked Gertrude for the information and called Hank Duval immediately.
Everything had gone so well for several months. The plant was now online with the new equipment and shrink-wrap packaging. The grocery store chains were happy, and more important their customers preferred the new package to that of the competition. However, now a whole shipment of chicken had been rejected. After some investigation, it was determined the purchasing people had managed to get a better price on some ink. This ink worked fine with the other package, but not ...

Get The Improvement Guide: A Practical Approach to Enhancing Organizational Performance, Second Edition now with the O’Reilly learning platform.

O’Reilly members experience live online training, plus books, videos, and digital content from nearly 200 publishers.