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The Improvisation Edge by Karen Hough

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Preface

I have an unconventional job. I use improvisation as the catalyst to train and consult with leadership and business teams. We get results. But when you strip away the fancy language in my sales brochure, it all comes down to the fact that I offer an education in trust—creating it, earning it, keeping it.

I certainly never set out to be a trust specialist. During my early years in business, I didn’t realize that I was honing my skills for my current work. I worked in the network engineering industry in New York City for six years, and I was able to consistently close high-margin deals and create long-term relationships with my clients. Though I moved to new companies several times, my clients always followed me and continued doing business ...

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