2. The Second Principle: Incremental Commitment and Accountability

“Thus grief still treads upon the heels of pleasure Married in haste, we may repent at leisure”

—William Congreve, The Old Batchelour, 1693

“Trust is built through effective commitments. Trust is lost through inconsistent behavior on matters of importance. If trust has been cultivated and grown over time ... the project will be highly resilient to problems.”

—Scott Berkun, The Art of Project Management, Chapter 12, O’Reilly, 2005

Successful system development projects are built on a bedrock of trust. If people don’t trust each other, they will cut down on sharing information and helping each other out. They will gird themselves in contractual overhead and bureaucracy, and build ...

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