Johnson and Johnson’s constructive controversy cycle
No idea is ever perfect. And when people pretend that an idea is perfect or finished, others are less likely to try and improve it. This leaves the idea untested and stagnant. It also prevents engagement with the idea that will develop the innovation thinking of everyone working with the idea. It is far more powerful to create constructive controversy as a way of engaging and opening minds.
Lack of controversy can prevent an idea being tested rigorously. Avoiding conflict can stop people becoming intellectually and emotionally engaged with an idea or subject. If you don’t engage ...