Chapter 1
We Have a Problem
“There is no way this is going to work.”
Juan Alvarez's statement hung in the air like anoversized anvil ready to crush his two team members sitting across the conference table. “Why would Tony give this account to a new leader with virtually no exposure to the client?”
Elaine Cassidy chimed in, “Look, Juan, you've seen the status report. We've been working the Consolidated account for a year and they've rejected most of what we've given them. Maybe it's a good idea to bring in a fresh set of eyes.”
“Of course, their dissatisfaction is my big concern as well,” retorted Juan. “I guess I am just surprised that when they moved Jane out they wouldn't look within this team for a new leader. After all, we know the client ...
