The Innovator's Dilemma, with a New Foreword

CHAPTER ELEVEN The Dilemmas of Innovation: A Summary

One of the most gratifying outcomes of the research reported in this book is the finding that managing better, working harder, and not making so many dumb mistakes is not the answer to the innovator’s dilemma. This discovery is gratifying because I have never met a group of people who are smarter or work harder or are as right so often as the managers I know. If finding better people than these were the answer to the problems posed by disruptive technologies, the dilemma would indeed be intractable.

We have learned in this book that in their straightforward search for profit and growth, some very capable executives in some extraordinarily successful companies, using the best managerial ...