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The Inscrutable Shopper by Stella Minahan

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Chapter 7

Responsible Retailing

In today’s interconnected global economy, the long-term value and success of business are inextricably linked to sustainability and the integration of environmental, social, and governance issues into corporate management and operations. Sustainability is a complex issue and impacts all business functions, in all regions, and is notoriously difficult to manage and define. According to a report released by consulting group The Hartman Group, consumer awareness of “sustainability” as a term, as well as a way of life, is growing. Changing attitudes and behaviors are reflected in consumption patterns, signaling the “increasing desire among consumers to live more responsibility.”1 According to the UN, the definition ...

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