CHAPTER 6
THE QUIET INFLUENCE OF LISTENING
As I mentioned in the introduction, the Harris Poll research I commissioned found that listening was the most-cited communication behavior of inspirational people. More than half of respondents stated that listening was the most inspiring communication behavior they’ve experienced. Listening is part of this section on being personal because when we’re listened to it feels as though someone is personally investing in us. It signals commitment. Yet, here’s the paradox: Think of how much more time and energy we put into how we transmit information than how we take it in. There’s no comparison. In large part, that’s because we already believe we’re good listeners.
That was certainly the case with me. After ...
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