Ensuring Inquiry With a Learning System
A technology company realized that its customers needed training on the use of their complex software products. A training program was created but, after several months, customers seemed to need some additional support. Even though the program was designed and structured for consistency and high quality, the training program seemed to fall short of customer needs since some customers had to use the software but others had to maintain its connectivity throughout the company. The education expert assessed the problem. It seemed that there were two audiences for the training so a second program had to be created for the software engineers who had to maintain the software as it integrated into company ...
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