The Internet of People, Things and Services

2Moving From the IoT to the IoP

Applying Mary Parker Follett’s Circular Response, Integration, and Law of the Situation to the Role and Responsibilities of the User in the IoPTS Workplace

Lisa T. Nelson

Users as Participants in the Internet of People, Things and Services

Information and communication technology (ICT) is pervasive in organizations for purposes of sharing, managing, and storing knowledge to increase efficiency, performance, decision making, and productivity (Knight, Pearson, & Hunsinger, 2008). Individual users in firms and organizations interact over ICT with each other and with internal and external constituents (e.g., customers, suppliers, and vendors). Users are defined here as “firms or individual consumers that expect ...