5Cyberloafing in the Realm of IoPTS

Examining Individual Neutralization and Organizational Citizenship Behavior

Rashimah Rajah and Vivien K. G. Lim

Introduction

Having and providing Internet access at the workplace is no longer perceived as providing organizations with a competitive advantage; the Internet has become so ingrained in organizational functions that it is seen as a necessity. The Internet is used as a means to keep up with current affairs, conduct research on products or ideas for innovation, and to communicate with clients and fellow colleagues (Yellowlees & Marks, 2007). With the advent of the Internet of People, Things and Services (IoPTS), physical objects and services are seamlessly integrated into networks as active participants ...

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