The Intimate Supply Chain

The Intimate Supply Chain

by David Frederick Ross
Released June 2008
Publisher(s): Auerbach Publications
ISBN: 9781420064988

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Book description

Bestselling author David Ross has been instrumental in the development of the principles and practices involved in implementing supply chain management in numerous companies across many industries. In this book, he presents a paradigm shift in supply chain thinking. He explains how effective supply chain management must start with the aim of being as intimate with the customer as possible in order to bring total value to the customer‘s experience. Rather than focusing on a portfolio of products, this work explains how to focus on the individual customer‘s requirements with the intent of satisfying that customer‘s wants and needs.

Table of contents

  1. Front cover
  2. Contents (1/2)
  3. Contents (2/2)
  4. Preface (1/2)
  5. Preface (2/2)
  6. Acknowledgments
  7. About the Author
  8. Chapter 1. The Revolution in Customer Management: Becoming Intimate with Today's Customer (1/5)
  9. Chapter 1. The Revolution in Customer Management: Becoming Intimate with Today's Customer (2/5)
  10. Chapter 1. The Revolution in Customer Management: Becoming Intimate with Today's Customer (3/5)
  11. Chapter 1. The Revolution in Customer Management: Becoming Intimate with Today's Customer (4/5)
  12. Chapter 1. The Revolution in Customer Management: Becoming Intimate with Today's Customer (5/5)
  13. Chapter 2. Learning to Grow and Prosper in a Global Economy: Realities of Supply Chain Management in the Twenty-First Century (1/6)
  14. Chapter 2. Learning to Grow and Prosper in a Global Economy: Realities of Supply Chain Management in the Twenty-First Century (2/6)
  15. Chapter 2. Learning to Grow and Prosper in a Global Economy: Realities of Supply Chain Management in the Twenty-First Century (3/6)
  16. Chapter 2. Learning to Grow and Prosper in a Global Economy: Realities of Supply Chain Management in the Twenty-First Century (4/6)
  17. Chapter 2. Learning to Grow and Prosper in a Global Economy: Realities of Supply Chain Management in the Twenty-First Century (5/6)
  18. Chapter 2. Learning to Grow and Prosper in a Global Economy: Realities of Supply Chain Management in the Twenty-First Century (6/6)
  19. Chapter 3. The Enabling Power of Supply Chains: Leveraging the Process Value Chain to Support Customer Intimacy (1/5)
  20. Chapter 3. The Enabling Power of Supply Chains: Leveraging the Process Value Chain to Support Customer Intimacy (2/5)
  21. Chapter 3. The Enabling Power of Supply Chains: Leveraging the Process Value Chain to Support Customer Intimacy (3/5)
  22. Chapter 3. The Enabling Power of Supply Chains: Leveraging the Process Value Chain to Support Customer Intimacy (4/5)
  23. Chapter 3. The Enabling Power of Supply Chains: Leveraging the Process Value Chain to Support Customer Intimacy (5/5)
  24. Chapter 4. Designing and Maintaining a Delivery Channel: Creating Value Delivery Networks to Drive Customer Intimacy (1/5)
  25. Chapter 4. Designing and Maintaining a Delivery Channel: Creating Value Delivery Networks to Drive Customer Intimacy (2/5)
  26. Chapter 4. Designing and Maintaining a Delivery Channel: Creating Value Delivery Networks to Drive Customer Intimacy (3/5)
  27. Chapter 4. Designing and Maintaining a Delivery Channel: Creating Value Delivery Networks to Drive Customer Intimacy (4/5)
  28. Chapter 4. Designing and Maintaining a Delivery Channel: Creating Value Delivery Networks to Drive Customer Intimacy (5/5)
  29. Chapter 5. The Evolving Supply Chain: From Logistics to the Lean Supply Chain (1/7)
  30. Chapter 5. The Evolving Supply Chain: From Logistics to the Lean Supply Chain (2/7)
  31. Chapter 5. The Evolving Supply Chain: From Logistics to the Lean Supply Chain (3/7)
  32. Chapter 5. The Evolving Supply Chain: From Logistics to the Lean Supply Chain (4/7)
  33. Chapter 5. The Evolving Supply Chain: From Logistics to the Lean Supply Chain (5/7)
  34. Chapter 5. The Evolving Supply Chain: From Logistics to the Lean Supply Chain (6/7)
  35. Chapter 5. The Evolving Supply Chain: From Logistics to the Lean Supply Chain (7/7)
  36. Chapter 6. The Adaptive, Demand-Driven Supply Chain: Using the Supply Chain to Manage Risk (1/8)
  37. Chapter 6. The Adaptive, Demand-Driven Supply Chain: Using the Supply Chain to Manage Risk (2/8)
  38. Chapter 6. The Adaptive, Demand-Driven Supply Chain: Using the Supply Chain to Manage Risk (3/8)
  39. Chapter 6. The Adaptive, Demand-Driven Supply Chain: Using the Supply Chain to Manage Risk (4/8)
  40. Chapter 6. The Adaptive, Demand-Driven Supply Chain: Using the Supply Chain to Manage Risk (5/8)
  41. Chapter 6. The Adaptive, Demand-Driven Supply Chain: Using the Supply Chain to Manage Risk (6/8)
  42. Chapter 6. The Adaptive, Demand-Driven Supply Chain: Using the Supply Chain to Manage Risk (7/8)
  43. Chapter 6. The Adaptive, Demand-Driven Supply Chain: Using the Supply Chain to Manage Risk (8/8)
  44. Chapter 7. The Intimate Supply Chain: Using the Supply Chain to Manage the Customer Experience (1/7)
  45. Chapter 7. The Intimate Supply Chain: Using the Supply Chain to Manage the Customer Experience (2/7)
  46. Chapter 7. The Intimate Supply Chain: Using the Supply Chain to Manage the Customer Experience (3/7)
  47. Chapter 7. The Intimate Supply Chain: Using the Supply Chain to Manage the Customer Experience (4/7)
  48. Chapter 7. The Intimate Supply Chain: Using the Supply Chain to Manage the Customer Experience (5/7)
  49. Chapter 7. The Intimate Supply Chain: Using the Supply Chain to Manage the Customer Experience (6/7)
  50. Chapter 7. The Intimate Supply Chain: Using the Supply Chain to Manage the Customer Experience (7/7)
  51. Chapter 8. Structuring the Intimate Supply Chain: Differentiating Your Supply Chain by Engaging Today's Customer (1/7)
  52. Chapter 8. Structuring the Intimate Supply Chain: Differentiating Your Supply Chain by Engaging Today's Customer (2/7)
  53. Chapter 8. Structuring the Intimate Supply Chain: Differentiating Your Supply Chain by Engaging Today's Customer (3/7)
  54. Chapter 8. Structuring the Intimate Supply Chain: Differentiating Your Supply Chain by Engaging Today's Customer (4/7)
  55. Chapter 8. Structuring the Intimate Supply Chain: Differentiating Your Supply Chain by Engaging Today's Customer (5/7)
  56. Chapter 8. Structuring the Intimate Supply Chain: Differentiating Your Supply Chain by Engaging Today's Customer (6/7)
  57. Chapter 8. Structuring the Intimate Supply Chain: Differentiating Your Supply Chain by Engaging Today's Customer (7/7)
  58. Chapter 9. Methods and Technologies: Applying Methods and Technologies to Build Intimate Supply Chains (1/6)
  59. Chapter 9. Methods and Technologies: Applying Methods and Technologies to Build Intimate Supply Chains (2/6)
  60. Chapter 9. Methods and Technologies: Applying Methods and Technologies to Build Intimate Supply Chains (3/6)
  61. Chapter 9. Methods and Technologies: Applying Methods and Technologies to Build Intimate Supply Chains (4/6)
  62. Chapter 9. Methods and Technologies: Applying Methods and Technologies to Build Intimate Supply Chains (5/6)
  63. Chapter 9. Methods and Technologies: Applying Methods and Technologies to Build Intimate Supply Chains (6/6)
  64. Afterword (1/2)
  65. Afterword (2/2)
  66. Index (1/4)
  67. Index (2/4)
  68. Index (3/4)
  69. Index (4/4)
  70. Back cover

Product information

  • Title: The Intimate Supply Chain
  • Author(s): David Frederick Ross
  • Release date: June 2008
  • Publisher(s): Auerbach Publications
  • ISBN: 9781420064988