Chapter 8
Communicating and Coaching for Results
Danielle, an experienced civil engineer, got a call from her contractor one day asking her to check on a job across town. After she pulled up to the construction site in her pickup truck, she asked Bob, the foreman, to grab a cup of coffee with her. Danielle had earned the respect of her coworker—they joked together, talked shop, and generally felt at ease with each other. As she and Bob rode together down the highway, they discussed problems with a subcontractor who had been late delivering supplies. By the time she dropped Bob off at his worksite 30 minutes later, they had formulated a plan to make the supplier accountable.
Have you ever had a productive work conversation in an informal setting? ...
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