The Invisible Barriers Holding Top Talent Back
Helping people recognize how hidden disadvantages affect team members can shift the way they think about fairness, new research shows.
A senior manager at a call center in a large bank must promote one of two customer associates to shift manager. Both Martin and Seth have similar tenures and training. The major difference is in their productivity levels, determined by the index of calls made and customer satisfaction ratings. While both associates perform well above average, Martin’s productivity level is higher than Seth’s. Given Martin’s higher numbers, promoting him might seem clearly fairer.
If this is your intuition, it is based on the ideal ...
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