Chapter
11
QUALITY MANAGEMENT
Ask any project sponsor for an IT project what he wants out of his project, and he will usually come up with the same response—a quality product. He might not understand exactly what that means when it comes to IT projects, products, and systems, but he knows he wants it.
Quality is easier to achieve than it might seem on the surface. It has been a topic of conversation and corporate interest for decades, and there is a reason for that. Quality IT solutions satisfy system users. A lack of IT solution quality impacts business functions and threatens an organization’s livelihood. The solution for any IT project manager ...
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