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The IT Support Handbook: A How-To Guide to Providing Effective Help and Support to IT Users
book

The IT Support Handbook: A How-To Guide to Providing Effective Help and Support to IT Users

by Mike Halsey
October 2019
Beginner to intermediate
199 pages
4h 32m
English
Apress
Content preview from The IT Support Handbook: A How-To Guide to Providing Effective Help and Support to IT Users
© Mike Halsey 2019
M. HalseyThe IT Support Handbookhttps://doi.org/10.1007/978-1-4842-5133-1_4

4. Flow Logic and Troubleshooting

Mike Halsey1 
(1)
Sheffield, UK
 

People often believe that IT support is about sitting down in front of a PC, printer, or other device, finding the problem, making some scornful comment about how easily this could have been avoided, and then fixing it. In truth this is a very outdated view and doesn’t relate to the support industry as it exists today.

I have two careers, and both of them feed into one another and work in tandem. I’m the author of tech books and courseware, with a particular focus on troubleshooting, but I’m also a teacher of English and Maths. For years I’ve taught teenagers who have left school with no qualifications ...

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Publisher Resources

ISBN: 9781484251331Purchase LinkPublisher Website