© Mike Halsey 2019
M. HalseyThe IT Support Handbookhttps://doi.org/10.1007/978-1-4842-5133-1_4

4. Flow Logic and Troubleshooting

Mike Halsey1 
Sheffield, UK

People often believe that IT support is about sitting down in front of a PC, printer, or other device, finding the problem, making some scornful comment about how easily this could have been avoided, and then fixing it. In truth this is a very outdated view and doesn’t relate to the support industry as it exists today.

I have two careers, and both of them feed into one another and work in tandem. I’m the author of tech books and courseware, with a particular focus on troubleshooting, but I’m also a teacher of English and Maths. For years I’ve taught teenagers who have left school with no qualifications ...

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