© The Author(s), under exclusive license to APress Media, LLC, part of Springer Nature 2024
M. HalseyThe IT Support Handbookhttps://doi.org/10.1007/979-8-8688-0385-7_6

6. Supporting Remote and Hybrid Workers

Mike Halsey1  
(1)
Charente, France
 

The world changed in 2020 when we were hit by the first global pandemic in more than 100 years, when the Spanish Flu killed tens of millions of people worldwide. As an aside, the Spanish Flu wasn’t named as such because it originated in Spain. It actually began in 1918 in Camp Funston, an army base in Kansas in the USA before spreading to Queens, New York and then on to Europe the following month.

At the end of World War I, there were strict press reporting rules and laws in force around the world, including ...

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