The ITSM Iron Triangle

CHAPTER 9: WHAT IS THAT LIGHT AT THE END OF THE TUNNEL?

I chugged the energy drink, tossing the empty into the trash and grabbing another in one continuous motion. I held the fresh can’s cold surface against my forehead, letting the cool drops of condensation trickle down my face, as I yawned. It felt good. But I was still foggy from the lack of sleep. I’d been working all day, and most of the night, for the last two weeks, and it was catching up with me. Nothing seemed to work to keep me awake anymore.

I was in my spare bedroom; the place I euphemistically called my home office. At least that was the idea I once tried to sell to the tax man … unsuccessfully, I might add. The clock on my desk added a cool glow to the darkened room. It was nearly ...