CHAPTER 10: NOT EVERYONE LIKES ANSWERS
I flipped to the last slide and the words, “The End,” filled the screen. I waited a moment and then asked, “Are there any questions?”
Jessica and her staff sat silently around the table, still staring at the screen. The only exception was Ramesh. He was watching Jessica, looking for some hint of her reaction.
I was confident the message from my presentation had been overwhelming. Even Ramesh had been stunned into silence when I showed it to him yesterday. After seeing it, he was more excited about any of my work than I had seen him in a long time. He even ended the meeting by assuring me that together we were going to make this happen. It felt really good to have him backing me.
My root cause analysis showed ...
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