CHAPTER 14: GOING THROUGH THEM CHANGES
“Any questions?” I asked.
Ramesh sat speechless, staring at the slide projected on the wall of Jessica’s office. The whir of the fan on the projector was the only sound. Jason had barely looked up during the entire presentation. He’d kept his nose buried in his tablet the whole time. Of course, Chester, the change manager, had dutifully followed along, but I didn’t expect him to speak, unless asked a direct question. It just wasn’t his style.
Jessica broke the silence. “Are you trying to tell me that 66% of all the incidents we have are due to activities approved by change management? The ones for the business, too?”
I nodded. “It’s very consistent with what all the research and consulting organizations ...
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