CHAPTER 15: SOME FINGERS POINT AND SOME HANDS CLAP
The change management meeting had gone well, right up to the point where the fourth of six business change requests had been denied. Meredith played her part as the aggrieved party quite well, despite the fact that the business had tried to push them out into production as emergency changes two days earlier. The rationale for the emergency was the potential loss of revenue if the latest fix to Mountain Top was not enabled in time. But the reality had been that they hadn’t even considered working through the change management process until Brad’s team refused to co-operate.
The developers had apparently been told by their leader, that if any of them went outside the change management process, ...
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