David O. Renz and Robert D. Herman

* This chapter is from an article first published by the authors in Nonprofit Leadership and Management, in Summer 2008; adapted and reprinted with permission.

In an era of heightened concern for nonprofit performance, results, and accountability, we hear more and more about organizational effectiveness and our need to ensure it. Nonprofit leaders and funders all feel increased pressure to guarantee results, and it seems that the mantra of “effectiveness” has become the standard answer. Who can be against effectiveness? But what are we really talking about? Are we all talking about the same thing? Nonprofit organizational effectiveness continues to be an elusive ...

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