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The Jossey-Bass Handbook of Nonprofit Leadership and Management, 4th Edition by David O. Renz

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CHAPTER SIXTEENOUTCOME ASSESSMENT AND PROGRAM EVALUATION

John Clayton Thomas

Nonprofit organizations need to know how effectively they are performing their jobs. Are their programs achieving the desired results? How could programs be modified to improve those results? Because the goals of nonprofit programs are often subjective and not readily observable, the answers to these questions may be far from obvious.

These questions have grown in urgency in recent years as a consequence of new external pressures. As perhaps the watershed event, “the Government Performance and Results Acts of 1993…placed a renewed emphasis on accountability in federal agencies and nonprofit organizations receiving federal support” (Stone, Bigelow, and Crittenden, ...

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