Chapter 2. What Do Users Want? (and Where, and When, and Why?)

Now that we know who our users are, we turn our attention to what they want to do. What problems are they trying to solve, or what pleasurable state are they trying to enter?

In this chapter we see how to interview users to find out the answers to these and other questions. We also learn how to express them to the development team in the form of stories.

We’re Not Programming Yet

In the first chapter, we figured out who our users really are—not ourselves, or who we wish they were or hope (futilely) that they’ll somehow morph into. We then expressed that information in a format that our development team could digest and use: a persona.

We will do something similar in this chapter. ...

Get The Joy of UX: User Experience and Interactive Design for Developers now with the O’Reilly learning platform.

O’Reilly members experience books, live events, courses curated by job role, and more from O’Reilly and nearly 200 top publishers.