Now that we know who our users are, we turn our attention to what they want to do. What problems are they trying to solve, or what pleasurable state are they trying to enter?
In this chapter we see how to interview users to find out the answers to these and other questions. We also learn how to express them to the development team in the form of stories.
In the first chapter, we figured out who our users really are—not ourselves, or who we wish they were or hope (futilely) that they’ll somehow morph into. We then expressed that information in a format that our development team could digest and use: a persona.
We will do something similar in this chapter. ...