Chapter 8. Case Study: Commuter Rail Mobile App

Now that you’ve seen each UX design step individually, let’s see how they all work together. In this chapter and the next, we’ll do a case study on a real-world problem, applying our new skills and techniques end to end.

We’ll start with a mobile phone app aimed at easing the daily grind for commuter rail riders. We’ll focus on Boston’s system, because we can easily find specific details and riders to work with. When we start applying what we’ve learned, you’ll see that we can make things a whole lot better than they currently are.

Pity the Poor Commuter

The commuter rail system in the Boston area is owned by a state agency officially named the Massachusetts Bay Transportation Authority (MBTA), ...

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