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The Key: How Corporations Succeed by Solving the World's Toughest Problems by Lynda Gratton

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CHAPTER 5

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HARNESSING SOCIAL CONNECTIONS

Our relationships with each other have always played a profound role in the development of civilization. It is in conversations that knowledge is exchanged, and it is in the coordination of people in complex tasks that extraordinary products and services are created. Right now, the nature and extent of these relationships are in a phase of extraordinary transformation. Even a decade ago, Infosys would not have had the technology to connect every employee to every other employee, as it does with the “Voice of Youth.” In many ways, this is just the beginning, and over the coming decade, we can anticipate ever ...

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