Chapter 8
When Things Don’t Go Kindly
As leaders we have the opportunity to lead by our actions. We also have the opportunity to call out others who aren’t, to point out to people how their unkind behaviors affect others.
Leslie Henckler, Service sector leader
Discussion: Kind Leadership Is the Answer
As I’m sure you’ve seen and experienced while wearing both your Leader and Follower Hats, unkindness is going to happen. Whether you are at work, at home or in the community, competition and competitive interactions between individuals and groups cause people to act, react and interact unkindly, and produce more competition and more fear. It’s a vicious circle, further exacerbated by outdated traditional models of leadership.
Unkindness is also ...
Get The Kind Leader now with the O’Reilly learning platform.
O’Reilly members experience books, live events, courses curated by job role, and more from O’Reilly and nearly 200 top publishers.
