The Kindness Revolution: The Company-Wide Culture Shift That Inspires Phenomenal Customer Service

You Can Attract the Customers You Want

Your actual energy level is going to attract employees with comparable energy levels. The energy levels I am referring to here easily can be termed values. These values are manifested as energy, and the energy that you put out will attract like energy. For example, dignity will attract dignity; respect will attract respect. Greed will likewise attract greed; distrust will attract distrust. In this way, your energy, your values, will attract a certain kind of employee.

Now, take the law of attraction one level further, and extend it to the sales and customer contact people you have recruited. Their energy is going to have the same attraction effect on prospects and customers. The ones who will be drawn to ...