Looking to Implement Change
The principal owner of this medical software company has owned the company for over ten years. Starting literally from a room in his home, he had grown the company to a small, successful two-million-dollar-plus company. Clients of the company, medical practices, were happy with their service, and business was good, if not robust. After sustaining flat growth for a couple of years, the owner decided to bring in a partner and to attempt to take the company to the next level. His partner is a businessman whom I have known for years through another industry, and he was engaged (now married) to the owner’s sister-in-law.
At the time of my first involvement with the company, I had met only the new partner. He and I had ...
Get The Kindness Revolution: The Company-Wide Culture Shift That Inspires Phenomenal Customer Service now with the O’Reilly learning platform.
O’Reilly members experience books, live events, courses curated by job role, and more from O’Reilly and nearly 200 top publishers.
