CHAPTER 7
RECOGNIZING THE “HIDDEN PRODUCTS” YOUR KNOWLEDGE WORKFORCE BUILDS
Factories crank out tangible things to sell. Your knowledge workers, by contrast, provide a service, right?
If only it were that simple. This chapter explores the “hidden products” that your knowledge workforce builds every day, what they’re worth, and who’s in charge of it all. The answers might surprise you.
The Library of Babel
Although he died in 1986, the Argentinian writer Jorge Luis Borges wrote surrealist stories that still resonate in today’s tech culture. One is a particular favorite among today’s digital rock stars. “The Library of Babel,” published back in 1941, describes a universe of books that contain every possible permutation of the characters of the ...
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