CHAPTER 9
OPTIMIZING YOUR KNOWLEDGE WORK ASSEMBLY LINES
At this point you’ve managed to build a basic knowledge work factory. That’s a profound achievement. It provides critically important key performance indicators (KPIs) that quantitatively measure the productivity of organizations and even individual employees. That capability alone is light-years ahead of virtually all other knowledge work organizations, and most importantly, your competitors. Astonishingly, it’s even ahead of many conventional manufacturers: nearly 10 percent of all U.S. manufacturers maintain no key performance indicators.1
This is a good time to recap progress. First, we calculated the total “nameplate” organizational capacity of the knowledge work factory. We documented ...
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