CHAPTER 2

The Problem

How Fluff, Guff, Geek,and Weasel Ruin Your Writing

Language: The Medium of Business

We live in language the way dolphins live in water. Language is such a fundamental aspect of the experience of being human that we become oblivious to it. Yet it has a profound effect on every aspect of our life. We connect with other people, establish rapport, share emotions, communicate ideas, propose solutions, inspire, instruct, chastise, praise, seduce, worship: all in and through language. Language facilitates the most fundamental of human activities. In our professional lives, our skill in using language to accomplish these activities will contribute to our success or failure. Words embody ideas and feelings. Sentences give shape to ...

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