Chapter 5

Critical Situation Skills

Personalized business language: We follow up in this chapter with specific and singular needs of business interactions, which can be addressed rapidly and “on the fly,” if one masters the underlying use of information-to-knowledge transformational language.

Resolving Conflict

Conflict is seldom based on factual information that is right or wrong. More often than not, it is (by dictionary definition): an incompatibility between two or more opinions, principles, or interests. Different perspectives, perceptions, and experiences contribute to potential conflict in any situation. These differences can be related to:

  • Values and beliefs
  • Goals and responsibilities
  • Resources
  • Processes and procedures
  • Individual ...

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