Chapter 3

Leadership Express

This chapter will uncover the hidden secret of high-performance organizations. It is what their people do about the operating data that surrounds them, including daily and weekly measures. It blows away the myth that fully formed dashboards are the power station for success. Instead, managing people carefully with a detailed guidance system can yield amazing results.


Successful leadership requires the split vision of Janus, the Roman god of beginnings and endings, whose two faces look to the future and the past. This simple principle may have the highest impact of anything in this book. It's a bit like a hummingbird: Look closely or you'll miss it. Business investors (including lenders ...

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