Chapter 6

The Power of Relationships

Relationships are the fulcrum of action in successful organizations. They provide connections, communication links, feedback loops, and high-speed data analytics to fuel the performance of your people.


Much is written about relationships, yet many relationships wrestle with unnecessary friction. Necessary disclaimer: Yes, no good relationship is always smooth. It's not about whether there is friction, but whether the expectation is that the friction will be resolved. Unresolved friction blocks the power of relationships out of fear, but the expectation of resolution enables attempts to resolve both the problem and the friction. The guidance is to seek rapid resolution while maintaining ...

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