What we call leadership consists mainly of knowing how to follow. The wise leader stays in the background and facilitates other people’s process.

John Heider, US management author (b. 1960)

What do we mean by ‘facilitator’? The origin of the word comes from the Latin facilis, which literally means to make things easy. So if you facilitate a meeting or a process you are there to make it as easy and as useful as possible, in other words to get the best out of the people at the meeting.

You know what it’s like when you have a meeting and no one is there to keep things under control, to keep things progressing and not getting stuck. You have those who have nothing to say but take a long time to say it and those who have a lot to ...

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