12.2. LEADERSHIP THAT CONNECTS

To see what I mean by leadership, consider what happens in one of the most frequent and mundane of management interactions: a talk to a group of people. The people might be subordinates, or superiors, or partners or clients, or whatever. Here's what happens when a controlling manager uses narrative, as compared to when an interactive leader makes the same talk.

The controlling manager comes with a message to impart within the context of a larger agenda for achievement. The presentation is typically in the form of an abstract lecture that proceeds independent of the listener. The speaker discourses on the chosen topic based on premises that are entirely the manager's own. They might be about decisions that have ...

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