O'Reilly logo

The Leader's Guide to Presenting by Jeremy Cassell, Tom Bird

Stay ahead with the world's most comprehensive technology and business learning platform.

With Safari, you learn the way you learn best. Get unlimited access to videos, live online training, learning paths, books, tutorials, and more.

Start Free Trial

No credit card required

Chapter 17

How to deliver difficult or challenging messages

Presenting difficult or challenging messages in a group environment requires you to plan even more carefully than usual to ensure that your message is heard in the way you want it to be. When emotions are high it is easy for your audience to read things into your words and make their own interpretations of your message.

Examples of difficult messages or conversations might include:

  • introducing new working procedures;
  • selling a change in strategy that might have a negative impact on your audience;
  • announcing and discussing business results that are not as good as were predicted;
  • announcing new business/departmental targets or goals.

When presenting difficult or challenging messages ...

With Safari, you learn the way you learn best. Get unlimited access to videos, live online training, learning paths, books, interactive tutorials, and more.

Start Free Trial

No credit card required