Knowledge is increasingly the key – and, in some cases, the only – significant differentiator an organisation has. Your role is to celebrate and champion the acquisition, sharing and defence of knowledge.
Frequency – accelerating.
Key participants – all staff.
Leadership rating ****
As leaders we work in a business world which is increasingly commoditised. The emergence of increasingly sophisticated, but low-cost, manufacturing locations (especially in Asia) means that many goods can be sourced worldwide at competitive costs. In the same way, the emergence of large numbers of well-educated but lower-paid professional staff has driven the growth of lower-cost service centres, for example call centre, finance ...