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The Leadership Capital Index by Dave Ulrich

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CHAPTER 11Information Processes

Investors Want Organizations That Use Information for Impact

Power, or the ability to influence others, comes from knowledge. Knowledge comes from information. When individuals or organizations access and use information that others don’t have, they can make better decisions.

Having information is more than access to data; it requires knowing how to synthesize, interpret, and act on data. Organizations that create informed information processes go beyond reports, scorecards, analytics, and cloud data to intervene in decisions that will have positive impact. Information processes should be used to fulfill expectations outside the organization while creating meaning and purpose for those inside. Organizations that ...

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