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The Leadership Challenge: How to Make Extraordinary Things Happen in Organizations, 5th Edition by Barry Z. Posner, James M. Kouzes

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CHAPTER 7

Experiment and Take Risks

WARD CLAPHAM BECAME the commander of the Richmond, British Columbia, detachment of the Royal Canadian Mounted Police (RCMP) at a time when the city was exploring the possibility of terminating their policing contract with the RCMP and creating their own city police force. Tens of thousands of crimes were reported each year, and youth crime was at an all-time high. Ward was charged with moving the detachment in a new direction and breaking old mindsets.

“We were definitely operating in a reactive, post-incident, corrective model of repair,” said Ward. “We were putting Band-Aids on problems and not really getting at the roots of the problems. We were caught up in the status quo … and needed to move to a model ...

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